The signup fee is not an introductory rate. We cannot however guarantee that it will stay at that rate forever. With inflation and possible fuel price increases, the rates will someday increase. Rest assured that we do everything possible to make the rates as affordable as possible for our members. To date we have had only one price increase.
Yes. The emergency roadside assistance phone number is toll-free and is provided to approved members only.
All 50 states in the US and all Canadian provinces.
One vehicle is covered. The policy is attached to that vehicle and anyone driving that vehicle will be covered. You can purchase coverage for each additional vehicle at the discounted rate.
The phone number to our sales desk is toll free at 866-730-7673.
Should your vehicle become disabled, Best Roadside will arrange and pay for qualifying services. Should a member need service that is beyond our coverage and services then we will arrange service that can be paid directly to the service provider by the member.
We have provided roadside assistance for over 25 years to dealerships and our commercial customers throughout North America. Only recently have we developed a need to make our services available to our individual customers online. We still offer the our same services and the same technology as with all of our commercial and corporate accounts.
Your membership information and the 800 number to our roadside assistance center is all provided upon approval as a member. This information is sent via email. This allows us to offer better services for a lower cost than our competitors. Upon signing up please remember to enter the email address that you use most often as this will be the address receiving your membership information.
Our nationwide average response time is 30 minutes. This can vary greatly depending on the location of your vehicle, weather, distance from nearest provider of the service that is needed etc... As an example, should your vehicle become disabled near a major metropolis during light traffic hours and during good weather, your wait should be less than 30 minutes. If your vehicle becomes disabled on a holiday, during bad weather far from a major metropolis then the wait could be longer than 30 minutes.
We require a five business day waiting period before new accounts can become active. The soonest that we can provide service is one week (seven calendar days) from your purchase date. This restriction is in place to ensure that the service is only used to service disablements that happen after the date of activation.
Our roadside assistance service will tow your vehicle to the repair facility of your choice up to 75 miles. If you need your vehicle to be towed to a repair station that is further than 75 miles away, then we will make arrangements for you to pay the difference directly to the towing service provider. Tow rates vary across the United States and Canada but range between $2 and $4 per mile.
Our service currently allows vehicles whose Gross Vehicle Weight (GVW) is less than 10,000 lbs. We do our best to make sure that the weight of your vehicle is verified upon approval but ultimately it is the responsibility of the vehicle owner to make sure that the GVW is less than 10,000 lbs.
We will work with you to get your car towed to the best qualified repair facility. Unlike other companies, we do not force you to go to the nearest repair facility. We will let you choose a repair facility that you trust in order to receive service. We do not tow to your home.
Many competing companies charge the going rate for the fuel that is delivered. Since our service is a premium grade membership, the cost of the fuel delivered is already included in your membership. If you ever run out of gas, you do not have to worry about how you will pay for it. It is already covered.
In the event that a member runs out of gas, we will deliver 3 gallons of gas free of charge. Even the cost of the fuel is included in your membership. If used, this service is not again available for a period of four weeks.
Should you get a flat tire on while traveling, we will dispatch a service technician that will arrive and swap your flat tire for the spare tire that is with your vehicle. It is the responsibility of the member to have a working spare with the vehicle at all times. Should the member have a flat tire without a working spare, Best Roadside will not be able to offer towing as an alternate solution.
If you leave your lights on or find that your battery has been drained, we will send a service technician to your location in order to jump start your vehicle. Once jump started, your vehicle will be able to run and continue running until your vehicle is turned off again. Jump starting a vehicle is very different from charging a battery. Charging a battery consists of connecting a power source to a battery for a long period of time in order to give the battery the power needed to start the motor itself. We do not offer a battery charge. We do not offer any service to fix or replace dead batteries or batteries that will not hold a charge. If your battery will hold a charge, it will charge while the motor is running.
If you lose your keys, we will allow up to $100 for a temporary key in order to get you on your way again. This part of the service is only a dollar value due to the extreme variations in locksmith costs and methods.
We only unlock your doors using manufacturer approved tools and methods.
Two weeks before your yearly membership expires, we will remind you to renew via email. This email will contain a link to where you can pay and renew. If you do not receive your email, we will also place a reminder call to you in the days nearing your expiration date.
At any time while you are traveling, you can call the 800 number to our roadside assistance center and we can provide turn-by-turn directions or email a package of trip directions directly to your email address. Many times when a person is traveling plans can change. In this case call us and we can make new hotel arrangements for you and also route you to the new destination.
Currently the only option for payment is yearly. This offers an easy renewal once per year.
