Best Roadside Service is an auto club with all calls answered in the US. Get the best service at the best price with Best Roadside Service, serving consumer and commercial needs in the US and Canada since 1985!

The Pros and Cons of Switching Roadside Assistance Providers


One of the first steps you should take after purchasing a new car is to secure roadside assistance services. The benefits to having roadside assistance are numerous, but two of the most commonly mentioned benefits are the peace of mind that roadside assistance affords you as a driver, and the cost effectiveness. Often, using your roadside assistance benefits even just once can pay for your membership.

Having roadside assistance services with Best Roadside Service also extends several unique benefits to its members, including 24 hour emergency personal assistance, 24 hour trip and routing services, 24 hour concierge service, and automotive savings, as well as travel savings, hotel reservations, and theme park discounts.

If you are like most people, you may often find yourself hesitant or reluctant to change. In general, we tend to have a love/hate relationship with change. Yet, the changes we may be scared of can often be the ones that are good for us.

If you own your own business and you are considering changing the roadside assistance services provider for your fleet of vehicles, then there are several questions that you should ask yourself:

  1. Will changing our service provider make a positive impact on our return on investment? Carefully examine the new services you are considering, and take a look at how they impact your company’s return on investment. If switching services helps your company see more of a return, and you trust the company and its services, then you can rest assured that it is likely a good decision.
  1. Will the new service provider be flexible and willing to work with us when and where necessary? This is particularly important during the early stages of the transition, where flexibility can make or break your experience.
  1. How will changing service providers impact that experience of our customers? At the end of the day, you need to also consider how this change will affect your customers. If it negatively impacts their experience, they are likely to take their business elsewhere — so proceed with caution.
  2. Will changing service providers be disruptive to our day to day business operations? Again, it is important that you do all that you can to not disrupt the day to day flow of your business.

On the other hand, perhaps you are considering a switch in roadside assistance service providers for your own personal vehicle. If this sounds like you, then there are plenty of questions that you should ask including the following:

  1. Does this new service provider offer a coverage area for the areas that you most often travel, or even coast to coast nationwide coverage? If you stay close home, then you may be able to get by with using a smaller or local company. However,if you enjoy traveling, look for a company that offers coast to coast nationwide service.
  1. Does the new service provider offer a better value to you and your family? Value is about more than just hard costs. Take a look at the value that the new service provider is bringing to you and your family.
  1. Does the new service provider offer plans and services that fit your unique needs? Make sure that the new service provider offers the services that you want and need — and that you aren’t paying for services that you will never use.
  1. Does the new service provider offer better quality and service that you can trust? In order to give you peace of mind, it is important that you work with a company you can trust. Check into their service, read reviews, and ask your friends and family members for recommendations.

If you can comfortably answer “yes” to most or all of the questions above, then it is safe to say that you are likely making a sound decision in switching service providers for your roadside assistance needs.

Needing roadside assistance is one of the most unpredictable things in life. The truth is, almost all drivers will find themselves in the need of roadside assistance at one time or another. The time to be sure of your roadside assistance and provider is now — before you need to call them and it is too late.

If you have any questions about roadside assistance services, or to talk to a member of our team about switching your services, then you have come to the right place. Best Roadside Assistance offers the very best in services and features to their customers — and at a great value. We also offer plenty of additional services, including hotel reservations, 24 hour concierge service, travel discounts, and theme park discounts. To find out more, give us a call or connect with us online today!

5 Questions to Ask Your Roadside Assistance Service Provider

question-38595_640Every driver, whether driving part of a commercial fleet or just driving the family sport utility vehicle, will most likely experience an issue while driving that will leave him or her stranded, whether it be a stalled engine, a breakdown, a flat tire or blow out — or worse. With the odds for needing roadside assistance at some point stacked as much as they are, the time to ask all of the right questions of your roadside assistance service provider is not after you need them — it is before.

But, what if you are not sure about the questions you should ask your roadside assistance service provider? Exactly what do you need to know about their plans and policies? The possibilities are seemingly limitless, so it can be difficult to know where to begin. If you are questioning what you need to know about your roadside assistance service, you’re in luck — our team at Best Roadside Service has put together a list of five of the most important questions for you to ask your roadside assistance provider.

  1. What services do you offer? This is one of the most important questions to ask, because it is obviously crucial that your roadside assistance service provider offers services that fit the needs of you and your family or business.
  1. What and where is your coverage area? This question is important whether you are considering roadside assistance service for your family, or for your commercial fleet. If your family or fleet tends to stay close to home, then you may be able to get by with a smaller, local company for your roadside assistance needs. However, if you are like the majority of drivers — particularly if you have a fleet of vehicles — you tend to travel a bit farther away from home. If this sounds like you, then the more options you have for service areas and coverage, the better. Look for a company that offers coast to coast, nationwide service.
  1. What are the charges associated with your service? The charges for roadside service can vary greatly, depending on services required and company used. Find out what the company charges for services, and what the charges are for their memberships. Also, it is important to find out how your charges will be billed — will you be monthly, quarterly, or annually? Also, keep in mind that there are few things less frustrating than hidden fees. Be sure that you understand all of the charges up front, and that you understand exactly what you will be charged for.
  1. What are the hours of your service? This is another one of the most important to questions to ask your roadside assistance service provider — and fortunately, the correct answer is easy to spot. If the answer you get to this question is anything other than 24 hours a day and seven days a week, then you need to walk away. As is the case with all unexpected things in life, you never know when you will find yourself stranded and in need of roadside assistance. And after all, what good is roadside assistance if you are not covered when you need the services?
  1. What type of plans do you offer? Different companies offer different service plans. Again, it is important to find a company that offers plans that will fit your particular needs. The most flexible options are companies that offer plans for the individual, regardless of what vehicle he or she is driving, and also offer plans for a particular vehicle, regardless of who is driving.

Asking your roadside assistance service provider these five questions will provide you with some very important information and should help you choose a new roadside assistance service provider — or decide if you are already working with the right one.

At Best Roadside Assistance, our service plans are customizable and give drivers complete peace of mind while on the road. We have been delivering the best roadside assistance for more than 50 years, so you can rest assured that you and your car are in good hands while you are on the road. Our plans are built around quality, speed and, most importantly, service you can trust. To find out more about our plans, or to ask any questions about our service, give us a call or connect with us online today!

Tips to Keep Your Trucks Moving in the Cold

OLYMPUS DIGITAL CAMERAIf you have ever operated a trucking company or a private fleet of trucks, you know all too well – and from personal experience – that your customers expect their products to be delivered 24 hours a day, 365 days a year… and with no exceptions. Your customers don’t care that the weather is cold, or that the roads are frozen – they just want to know when they can expect your truck to arrive with their product.

While catering to these high demands may seem impossible at times, don’t lose hope just yet. With a little preparation, you can keep your fleet moving all winter long. Here are 7 tips to keep your trucks moving in the cold:

  1. Test your trucks’ batteries regularly. Winter’s brisk cold weather tends to drain the batteries in your truck faster than in other, milder months. Heavy duty trucks require serious, strong batteries. It is important to keep an eye on the age of your batteries, and replace those that are nearing the end of their life cycle before they run out of power. Also check for corrosion or loose cables. If the cables are loose, tighten the nut. If you see corrosion (you’ll know if there is a white and powdery substance around the nodes of the clamp), consider replacing your battery. If you can’t replace the battery, at least clean off the nodes with baking soda and water.
  2. Check your trucks’ antifreeze and coolant levels. Now is the time to closely inspect your trucks’ cooling systems, including radiators, belts, and hoses. These inspections can help you to uncover any potential problems – before they occur.
  3. Carefully inspect your trucks’ tires, and be sure to keep them inflated to the proper point of inflation. The tires on your trucks will play a huge role in the performance of the truck during the winter. If you don’t use snow tires during the winter, be sure to have snow chains nearby, easily accessible and ready for use. Make sure you have enough chains to cover your entire fleet.
  4. Check your serpentine belt. The back of the belt has grooves, similar to those of a tire. If any of the grooves are cracked or worn, consider replacing the belt. Cold weather has been known to cause the belts to snap, leaving your truck stranded.
  5. Check the windshield wipers on your trucks. Driver visibility is a crucial, but often overlooked, factor in keeping your drivers safe and moving on the road. Winter conditions, such as sleet or snow, can further inhibit a driver’s ability to see the road clearly, which makes your wipers extremely important. Consider adding winter wipers to your fleet, which do a better job of pushing away winter moisture.
  6. Make an emergency kit for your drivers. Stock your fleet with basic emergency supplies, just in case. Blankets, flashlights, bottled water, road flares, and a first aid kit can go a long way, when needed. It’s always better to be safe than sorry.
  7. Consider adding commercial and fleet roadside assistance to your fleet of trucks. Roadside assistance adds an additional layer of security to keep your trucks moving in the cold weather, ensuring that they stay on the road and can deliver your product to your customers – on time, every time.

Our team at Best Roadside Service offers you the most comprehensive, top of the line emergency roadside assistance plans custom designed to fit your fleet of vehicles. We understand the needs of your company, and understand that fleet vehicles break down from time to time. You want to be sure that you have your entire fleet, and your drivers, covered, regardless of what kind of emergency situation arises while on the road.

Whether your business has only a couple of trucks, or a fleet of several hundred vehicles, we want you to rest assured, knowing that when you are covered by Best Roadside Service, you and your drivers are never left alone out in the cold. Our plans provide comprehensive emergency care 24 hours a day and 7 days a week, coverage across the entire United States and Canada, more than 45,000 national providers, and an industry leading national average service time of only 34 minutes.

Give us a call or connect online with us to discuss the needs of your commercial fleet today!


Why Choose Roadside Assistance

Screen Shot 2015-02-18 at 10.33.47 AMIf you have ever purchased a car, you know that you must also purchase insurance for your car. There are many benefits to the mandatory requirement of purchasing and carrying auto insurance. It all comes down to economic security, accident responsibility, and the added peace of mind that it provides for drivers. Auto insurance provides an economic safety net, of sorts, for drivers. With many people living paycheck-to-paycheck, there often isn’t a lot of funds available in the event of an emergency situation that costs a lot of money. Unfortunately, when it comes to your car, there are quite often bumps in the road that come along.

But what if that bump in the road… really is a bump in the road? And what if that bump in the road leaves you with a flat tire on your way to work, in the middle of rush hour traffic? Often times, this is when many drivers find out that their emergency roadside assistance needs are NOT covered by their insurance.

Fortunately, Best Roadside Service has you covered. There are several benefits to adding roadside assistance to your vehicle. Drivers who have roadside assistance enjoy the following benefits:

  • 24 hour emergency towing service. Any plan you choose with Best Roadside Service includes 24 hour emergency towing service, whether your vehicle breaks down or you are stranded on the side of the road due to a mechanical failure. Our towing service will tow your vehicle to the nearest repair facility, up to 75 miles away.
  • 24 hour flat tire repair service. If you find yourself stranded roadside with a flat tire or a blow out, we have you covered here, as well. We will send a qualified technician to install your drivable spare onto your car, getting you back on your way as quickly as possible.
  • 24 hour battery jump start assistance. If you come out to your car only to find out that your battery has died, we will send a technician out to jump start your car for you, 24 hours a day.
  • 24 hour fuel delivery. If you run out of gas and find yourself stranded on the side of the road, we will send a technician out to you with three gallons of gas to refill your tank, at no charge.
  • 24 hour lockout service. If you find yourself locked out of your car, we will also send a technician out to your car, with manufacturer-approved equipment, to get you back into your car in no time.

Best Roadside Service

There are also other basic benefits that our members enjoy, including 24 hour winching/extraction services, 24 hour lost key service, and an emergency toll free phone number, 24 hour emergency personal assistance, 24 hour oil/fluid/water delivery service, 24 hour concierge service, and more.

However, our members’ benefits don’t stop there. We also offer additional roadside assistance benefits, including:

  • 24 hour trip and routing service. We offer trip planning and routing services, customized to where you want to go and also how you would like to get there. If you ever find yourself lost on a trip, just give us a call and we’ll help get you back on the right track.
  • VIP discounts for travel, car rentals, and hotels. Our members enjoy access to exclusive discounts on travel arrangements and trips. We offer discount programs and extremely competitive discounts on travel to our members.
  • Theme park discounts. Your Best Roadside Service membership also gives you exclusive discounts on admission to various theme parks, including Sea World, Busch Gardens, and water parks.
  • Additional discounts on travel related services and goods, including hotel reservations, pet travel, relocation, automotive services and rentals, coupons, and so much more.

If you have any questions about our roadside assistance plans or why you should choose to carry roadside assistance on your vehicle, please feel free to contact a member of our team directly. We would love the opportunity to tell you our plans, which include options for individual coverage (no matter what car you are driving) and vehicle coverage (no matter who is driving the car), as well as commercial and fleet coverage. We also offer motorcycle roadside assistance. Learn about our plans here and then give us a call or connect online to get started today!

Cold Weather Auto Maintenance Tips

As anyone will tell you, cold weather can be rough on your vehicle. For this reason, winterizing your car is a great idea, and it allows CT snowaftersweda015.JPGyou to have peace of mind when you’re on the road. Below are some of our favorite cold weather auto maintenance tips:

  1. Have your car’s battery and charging system checked thoroughly before the temperature drops. Cold weather can be especially tough on your battery.
  2. Clean, flush, and put new antifreeze in the cooling system. A good rule to remember is that this step should be done every two years.
  3. Make sure all of your heating equipment, such as heaters, defrosters, and windshield wipers, are working properly. Be sure to check your tire pressure weekly, and also consider special tires with grips, if your area is particularly snowy or icy.
  4. Check your tire treads. An easy way to check the tread on your tires is to hold a penny in the tread of one of your tires. If you can see Lincoln’s face and head, then the tread on your tires is too low and they need to be replaced.
  5. Be diligent about having your oil changed and keep your routine maintenance appointments scheduled. Particularly in the winter, dirty oil can lead to big problems.
  6. If you are due for a tune up, then be sure to have it done before winter sets in. Cold and blustery winter weather tends to aggravate and acerbate problems such as hard starts, pinging, and rough idling.
  7. Have your brakes checked. We can’t stress this one enough. The braking system is, hands down, the most important safety feature in your vehicle.
  8. Have the exhaust system checked for any leaks, and check to see that all of the vehicle lights are aimed working properly.
  9. Be diligent about changing the oil and filter at recommended intervals. So called “dirty oil” can really wreak havoc on a car’s engine, particularly in the winter.
  10. You should always keep the gas tank at least half full at all times, in order to help prevent moisture forming in the gas lines and then freezing.
  11. Build and stock an emergency preparedness kit to keep in your car, including an ice scraper, snowbrush, jumper cables, flashlights, blankets, and bottled water.
  12. Don’t forget about your pets! If you are stranded in the cold, don’t forget about your furry family members. Be sure you have water stocked for your pets, as well as a supply of food.

How to Keep Your Car Safe This Winter

As Rich White, the executive director of Car Care Council, wisely said, “The last thing any driver needs is a vehicle that breaks down in cold, harsh winter weather. A vehicle check before the temperatures drop is a sensible way to avoid the inconvenience of being stranded out in the cold and with the unexpected expense of emergency repairs.” If you do find yourself stranded out in the cold, however, rest assured that our team at Best Roadside Service is standing by to give you the help that you need. And with an average 34-minute response time nationwide, you can trust that help will be arriving quickly.

Best Roadside Services is an American owned and operated company, and we operate on the vision of providing our members with the very best emergency roadside assistance – and at competitive prices. Our service administrator has been in business for over 50 years, and has tended to the needs of over 15 million members.

We cover individual vehicles, individual drivers, and a variety of vehicle types, including motorcycles. We can also cover entire fleets of commercial vehicles or trucks. At Best Roadside Service, we pride ourselves on a few principals: fast response time, customer satisfaction and service, and offering benefits and services that are relevant to our members.

To learn more about cold weather auto maintenance tips or our list of services, or to sign up to become a member, please feel free to contact a member of our team directly. We are here to help and answer any of your questions 24 hours a day, 7 days a week. All of our calls are answered right here in America, and you’ll never get a voicemail recording. Browse through our website and be sure to check out our blog. We look forward to hearing from you!

New Car? New Service

keys-bowThink no one really gets a shiny, new car under the Christmas tree? Well, think again. A Bloomberg Intelligence study of the automotive industry shows a 5-year average that definitively ranks December as the top month for car sales in the United States. In fact, the study revealed that approximately one in every ten cars driving off of the dealership lot is in the final month of every year.

If you have recently purchased a new car or received a new car for the holidays, one of your first thoughts should be about adding a roadside protection plan, which will provide you and your family with a sense of security, safety, and peace of mind.

Best Roadside Service offers a wide range of assistance plans, customized to fit your individual needs.

In addition to all of the comprehensive emergency roadside assistance perks and benefits that Best Roadside Service’s members have come to know and to appreciate, such as our emergency toll free number and 24 hour assistance for any and all of your automotive needs, all of our current service plans include the following additional benefits:

  • 24-hour emergency personal assistance. No matter what your travel or vehicle needs you may have, our dedicated customer support and service team is here to help, 24 hours a day and 365 days a year. If you need to get a message to your family members about the details of your trip, our team is happy to send and receive messages on your behalf.
  • 24-hour concierge service. When you are on the road traveling, it can be especially difficult to arrange and manage the details of your trip, such as managing your car rental, making dinner reservations, or booking a hotel room. No matter what needs arise in your travels, you can rest assured that our team is here to serve you.
  • VIP discounts for car rentals, travel, and hotels. Save on your trips! Enjoy discounts on your travel arrangements with member exclusive discounts and packages.
  • Automotive and theme park discounts. Our members also enjoy exclusive discounts on other services, such as automotive service and rentals, and admission to some of the nation’s best and most popular theme parks.
  • Additional discounts and coupons. We also offer the best discounts for a variety of services and entertainment for our members.
  • 24-hour trip and routing service. Customized trip routing and planning for your destination; or, if you are ever lost, you can call our roadside assistance hotline 24/7, and we will give you step-by-step directions to your destination.

Why You Should Hire Best Roadside Service

Once you join our club, you will immediately begin to enjoy the exclusive benefits and perks of being a member. At Best Roadside Service, we have a wide variety of roadside assistance plans that will help you get back on the road and where you want to go. Think about all of the times that you’ve been on the road traveling, and suddenly your tire goes flat or blows out. Or you walk out to your car in the morning, only to discover that your battery is dead. Your car runs out of gas on the highway, miles from the nearest exit. Or perhaps your car simply stops one night, leaving you stranded on the side of the road. The point is, there are so many things that could go wrong when it comes to your automobile and travel. At best, these situations are inconvenient nuisances. Unfortunately, they can often be dangerous situations – but we are here to help!

Best Roadside Service offers a wide range of emergency roadside assistance, designed with you in mind to fit your specific needs. We can cover individuals and vehicles, and we also offer motorcycle roadside assistance and rental coverage. We also have commercial plan options available, if you need to have a fleet of vehicles covered.

If you have any questions about which plan is right for you, or if you’d like to join today to get started, then please feel free to contact a member of our team. All of our calls are answered right here in the United States – so you’ll never be transferred overseas, and we’re here 24/7 – so you’ll never get our voicemail. We help you get back on the road fast, with an average response time nationwide of just over 30 minutes. Give us a call or connect online today to get started!

The Insider Tip That Car Insurance Companies Don’t Want You To Know

Don’t let the convenience of purchasing roadside assistance coverage through your car insurance company fool you – you could be putting yourself at risk for increased premiums if you ever have to use your roadside assistance plan.

It doesn’t matter what you call in to use your roadside assistance plan for – whether you simply locked your keys in your car, left the light on all night and needed a jump-start, ended up with a flat or blown tire and need a tow, or need your car winched out of a muddy spot – if your roadside assistance plan was purchased through your car insurance provider, your roadside service calls will likely be reported to a centralized data aggregation company.

What does that mean? It means those calls could be used against you in the future in order to charge you higher premiums or as claims against your insurability. Not only will your current insurance provider know about them, but so will potentially any insurance company (or other company that requires risk assessment) you apply with in the future.

The reality of the technological age we live in is that big companies try and track everything they can, and our personal data is gold to them. Some companies may say they use our data to provide us with a better customer experience, or to improve their product or service, but at the end of the day, they ultimately want to track our data for one reason: to make more money.

So, if you have even one or two roadside service claims in a year, it’s possible they could add up to higher fees and premiums for you in the future. Three or more? The possibility becomes much more likely. To an insurance company, multiple claims in a short period could indicate a vehicle or driver with higher financial risk.

No one wants to have to call for roadside service (who was ever glad they got a flat tire?) but you buy coverage so you can use it when you need it, however often you need it, without worrying about it effecting your finances negatively. After all, isn’t the whole point to be covered in the event you do need help and save you money in the long-run?

Another trending issue that might make you think twice before buying your roadside policy through your insurance company, is the recent surge in UBI (usage based insurance) since 2010. The draw of UBI is that consumers may be able to save some money – 10%-15% over their current premiums – and feel they are getting a fairer value, by having their premiums be determined by their real-world usage and driving information. According to a report by LexisNexis Risk Solutions, they seem to expect the upward trend towards usage based insurance to continue in the coming years. But if every roadside service call becomes part of your “usage”, that might not be so much of a benefit.

This trend in user based insurance is another good reason to keep your roadside assistance claims off the books. Having your roadside assistance service calls be reported through your insurance company today, could cost you in the future as the insurance market continues to change.

So how can you make sure you and your loved ones are covered in the event of a flat tire, dead battery, or other roadside breakdown? It’s simple: keep your roadside service separate from your car insurance company.

Since 1950, Best Roadside Service and its service providers have been helping motorists across the United States and Canada with emergency roadside issues like vehicle breakdowns, dead batteries, flat tires, lost keys and running out of fuel.

For as little as $65 a year, you can have your vehicle covered for all minor and major roadside emergencies, no matter who is driving it. You can have the peace of mind knowing you are covered in any roadside emergency and that your service calls will not be tracked by your car insurance company. So, next time your plan comes up for renewal, opt for Best Roadside Service and say no to the insurance company’s roadside plan.


Warm Weather Auto Maintenance Tips

maintain car to keep it runningWarmer weather typically brings an increase in automobile travel as people head for vacation destinations.  While you shouldn’t leave home without having access to emergency roadside assistance, it is also a good idea to perform maintenance services on your car to decrease your chance of needing to use it.  Below are some tips to help your car be ready for your next trip.

1)      Check your tire pressure regularly.  A tire that is over- or under-inflated can be very dangerous in summer weather.  You should be aware that for every increase of 10 degrees in outside air temperature, your tire pressure can vary one to two pounds per square inch (PSI). [Read more…]

Road Trip Essentials

Road trip needs to protect you and your familyIf you plan to be on the road a lot in the coming months, you will of course want to make sure you are prepared by having a membership to an emergency roadside service.  You will also want to be certain you have your car serviced regularly, and possess the proper equipment to handle standard issues, such as a flat tire or a dead battery.  After you have stocked your practical items- jumper cables, Fix-A-Flat, a tire iron and jack, an inflated spare tire, a flashlight, and an updated GPS- you can spend some time thinking about items that can make your road trip a bit more comfortable.  Consider packing the following:

  • Audio books- These can be rented from your local library and will help make the hours pass by more quickly.
  • An item that reminds you of the comfort of home- If you have a favorite blanket, pillow, or stuffed animal, bring it along to remind yourself you won’t be on the road forever. [Read more…]

Items to Keep in Your Car

Plan ahead with all your car essentialsWhile you should never leave home without access to 24 hour roadside assistance, you of course hope you will never need to use it.  Regardless, there are some specific items you want to have in your car to use in the event of an emergency.

The first category of needed items falls under car repair.  These can get you back on the road and help you arrive safely at your intended destination. You should have the following on hand: [Read more…]