• What is Best Roadside Service?

    Best Roadside Service is an auto club program that offers both vehicle and individual plans designed to offer security, peace of mind and safety to keep you and your family’s vehicles and members protected in the case of roadside breakdowns, which happen to all of us at some or another. Once you join our auto club, if you ever need help, just call our toll-free number should you have a tire blowout, need towing for engine troubles, if you run out of fuel, lock your keys in your vehicle, leave your lights on and the battery goes dead, lose your keys or lock yourself out or experience any other type of disablement. Best Roadside Service - the best service at the best price!

  • How is Best Roadside Service different than ordinary road service?

    We dispatch the best, most efficient and professional towing and repair companies in the U.S. and Canada to ensure that your vehicles are handled properly and safely. With over 25,000 providers, we stand ready to assist you when you need us.

  • How do I get help when my vehicle is disabled?

    Getting help during a roadside emergency is as easy as saying B E S T!
    1. Simply call our toll-free roadside assistance number located on your member email or ID card.
    2. Just describe your location and vehicle-Knowing which road you are on and the nearest cross street as well as telling us the make, model and color of your vehicle will be helpful.
  • What towing service would you call in my area?

    Best Roadside Service has a network of over 25,000 service and repair facilities across the U.S. and Canada to provide towing and roadside services. The tow provider closest to the member, with the proper equipment and who is first available for a timely dispatch, would be called to provide service to your breakdown location.

  • Is the signup cost an introductory rate?

    The signup fee is not an introductory rate. We cannot however guarantee that it will stay at that rate forever. With inflation and possible fuel price increases, the rates will someday increase. Rest assured that we do everything possible to make the rates as affordable as possible for our members. To date we have had only one price increase.
  • Is the emergency number a toll-free number?

    Yes. The emergency roadside assistance phone number is toll-free and is provided to approved members only.
  • What areas are covered in your service plan?

    All 50 states in the US and all Canadian provinces.
  • How many cars are covered under the vehicle plan?

    One vehicle is covered. You can also sign up more than one vehicle. Each vehicle will get 6 service calls. The policy is attached to that vehicle and anyone driving that vehicle will be covered. You can purchase coverage for each additional vehicle at the discounted rate.
  • What’s difference between the vehicle plan and individual plan?

    The vehicle plan covers you no matter what vehicle you’re in. This is good if you have multiple drivers and one or two vehicles. The individual plan covers you in any vehicle (non-commercial or non-company vehicles not covered). This plan is great if you want the extra protection of being covered in multiple vehicles.
  • How many service calls do I get?

    Our vehicle plan has 6 calls per plan per vehicle. The individual plans have 4 calls for the single person plan and the couple/family plans have 6 calls that can be shared between the members.
  • Can I add more vehicles?

    You can sign up to 4 vehicles at one time. If you need to sign up an extra vehicle at a later date other than the date you originally signed up your vehicles, you will have to do that as a separate account.
  • Is there a number I can call to purchase?

    The phone number to our sales desk is toll free at 866-730-7673.
  • Do I have to be reimbursed or does Best Roadside pay if I need service?

    Should your vehicle become disabled, Best Roadside will arrange and pay for qualifying services. Should a member need service that is beyond our coverage and services then we will arrange service that can be paid directly to the service provider by the member.
  • How long has Best Roadside been in business?

    We have provided roadside assistance for over 25 years to dealerships and our commercial customers throughout North America. Only recently have we offered our services to our individual customers online. We still offer the same services and the same technology as with all of our commercial and corporate accounts.
  • What will I receive after being approved as a member?

    Your membership information and the 800 number to our roadside assistance center is all provided upon approval as a member. This information is sent via email. This allows us to offer better services for a lower cost than our competitors. Upon signing up please remember to add support@bestroadsideservice to your safe sender's list. All of your membership information will come from this email address.
  • What is the response time if my vehicle is disabled and needs service?

    Our nationwide average response time is 30 minutes. This can vary greatly depending on the location of your vehicle, weather and distance from nearest provider of the service that is needed. As an example, should your vehicle become disabled near a major city during light traffic hours and during good weather, your wait should be less than 30 minutes. If your vehicle becomes disabled on a holiday, during bad weather far from a major city then the wait could be longer than 30 minutes.
  • What will be the activation date of my service?

    We require a five business day waiting period before new accounts can become active. The soonest that we can provide service is one week (seven calendar days) from your purchase date. This restriction is in place to ensure that the service is only used to service disablements that happen after the date of activation.
  • What is the distance of the towing service?

    Our roadside assistance service will tow your vehicle to the nearest, most qualified, repair facility up to 75 miles. If the repair facility is further than 75 miles away, then we will make arrangements for you to pay the difference directly to the towing service provider. Tow rates vary across the United States and Canada but range between $2 and $4 per mile.
  • What is the maximum weight allowed to tow a vehicle?

    Our service currently allows vehicles whose Gross Vehicle Weight (GVW) is less than 12,500 lbs. We do our best to make sure that the weight of your vehicle is verified upon approval but ultimately it is the responsibility of the vehicle owner to make sure that the GVW is less than 12,500 lbs.
  • Where can my vehicle be towed?

    We will work with you to get your car towed to the best qualified repair facility. We do not tow to your home.

  • What is the cost of the fuel that is delivered?

    Many competing companies charge the going rate for the fuel that is delivered. Since our service is a premium grade membership, the cost of the fuel delivered is already included in your membership. If you ever run out of gas, you do not have to worry about how you will pay for it. It is already covered.

  • How many gallons of fuel will be delivered if I run out?

    In the event that a member runs out of gas, we will deliver 3 gallons of gas free of charge. Even the cost of the fuel is included in your membership. If used, this service is not again available for a period of four weeks.
  • What is included in your flat tire service?

    Should you get a flat tire on while traveling, we will dispatch a service technician that will arrive and swap your flat tire for the spare tire that is with your vehicle. It is the responsibility of the member to have a working spare with the vehicle at all times. Should the member have a flat tire without a working spare, Best Roadside Service will not be able to offer towing as an alternate solution. For Motorcycles, a flatbed will always be used for flat tires.
  • What is included in your dead battery and jump start service.

    If you leave your lights on or find that your battery has been drained, we will send a service technician to your location in order to jump start your vehicle. Once jump started, your vehicle will be able to run and continue running until your vehicle is turned off again. Jump starting a vehicle is very different from charging a battery. Charging a battery consists of connecting a power source to a battery for a long period of time in order to give the battery the power needed to start the motor itself. We do not offer a battery charge. We do not offer any service to fix or replace dead batteries or batteries that will not hold a charge. If your battery will hold a charge, it will charge while the motor is running.
  • What if I lose my keys?

    If you lose your keys, we will allow up to $100 for a temporary key in order to get you on your way again. This part of the service is only a dollar value due to the extreme variations in locksmith costs and methods.
  • If I lock my keys in the car, how will your service provider unlock my car?

    We only unlock your doors using manufacturer approved tools and methods.
  • How will I be reminded to renew my membership?

    We send out renewal notices via email at 60, 30 and 7 days before your yearly membership expires. This email will contain a link to where you can pay and renew.
  • What is the trip and routing service?

    At any time while you are traveling, you can call the 800 number to our roadside assistance center and we can provide turn-by-turn directions or email a package of trip directions directly to your email address. Many times when a person is traveling plans can change. In this case call us and we can make new hotel/travel/rental car arrangements for you and also route you to the new destination. We can also find landmarks/restaurants/ and ATM's for you and relay messages on your behalf to other family members.
  • Can I pay monthly or yearly?

    Currently the only option for payment is yearly. This offers an easy renewal once per year.

  • What if I need a refund?

    If you need a refund for any reason, we can pro-rate the refund for full unused months less a $10 administrative fee. If you have used the service for any reason, there will be no refunds given.