Search our FAQs Ask a Question FAQs Printer Friendly Version

General Questions     List of Categories






  • Is the signup cost an introductory rate?

    The signup fee is not an introductory rate. We cannot however guarantee that it will stay at that rate forever. With inflation and possible fuel price increases, the rates will someday increase. Rest assured that we do everything possible to make the rates as affordable as possible for our members. To date we have had only one price increase.

    back to top

  • Is the emergency number a toll-free number?

    Yes. The emergency roadside assistance phone number is toll-free and is provided to approved members only.

    back to top

  • What areas are covered in your service plan?

    All 50 states in the US and all Canadian provinces.

    back to top

  • How many cars are covered under the plan?

    One vehicle is covered for the amount of $59.50 per year. The policy is attached to that vehicle and anyone driving that vehicle will be covered. You can purchase coverage for each additional vehicle at the discounted rate of $49.50 per year.

    back to top

  • Is there a number I can call to purchase?

    The phone number to our sales desk is 801-753-8003 or toll free 866-730-7673.

    back to top

  • Do I have to be reimbursed or does Best Roadside pay if I need service?

    Should your vehicle become disabled, Best Roadside will arrange and pay for qualifying services. Should a member need service that is beyond our coverages and services then we will arrange service that can be paid directly to the service provider by the member.

    back to top

  • How long has Best Roadside been in business?

    We have provided roadside assistance for over 25 years to dealerships and our commercial customers throughout North America. Only recently have we developed a need to make our services available to our individual customers online. We still offer the our same services and the same technology as with all of our commercial and corporate accounts.

    back to top

  • What will I receive after being approved as a member?

    Your membership information and the 800 number to our roadside assistance center is all provided upon approval as a member. This information is sent via email. This allows us to offer better services for a lower cost than our competitors. Upon signing up please remember to enter the email address that you use most often as this will be the address receiving your membership information.

    back to top

  • What is the response time if my vehicle is disabled and needs service?

    Our nationwide average response time is 30 minutes. This can vary greatly depending on the location of your vehicle, weather, distance from nearest provider of the service that is needed etc... As an example, should your vehicle become disabled near a major metropolis during light traffic hours and during good weather, your wait should be less than 30 minutes. If your vehicle becomes disabled on a holiday, during bad weather far from a major metropolis then the wait could be longer than 30 minutes.

    back to top

  • What will be the activation date of my service?

    We require a five business day waiting period before new accounts can become active. The soonest that we can provide service is one week (seven calendar days) from your purchase date. This restriction is in place to ensure that the service is only used to service disablements that happen after the date of activation.

    back to top

Was this page helpful?